Editorial Team

Today, more businesses are taking advantage of artificial intelligence (AI) in order to automate and improve their CRM. Advanced technologies, such as chat bots and AI-enabled communication, mean that around-the-clock interactions and customer service is now a reality. It’s a welcome one in a mobile-first world where people want access to information immediately and at the touch of a button. This means that businesses are interacting with their customers more, whether it’s through human-to-human interaction with a customer service representative or an automatically generated email drip campaign

Artificial Intelligence development for customer service is one of the major disruptors as a result of the digital transformation upsurge. According to a research, 56 percent of B2C customers and 79 percent of B2B customers expect their customer care professionals to recognize their background as soon as they begin to interact.  This expectation is realistically fulfilled by a customer support chat bot. Preplanned, regardless of how irregular client expectations are, both B2B and B2C customers expect firms to anticipate their needs and make suitable recommendations. With the development of Artificial Intelligence solutions and (Al) services aimed at improving customer service, this expectation gap is closing every day.

Below are the 3 Major IT companies are altering the future of consumer service with conversational AI


AVIZVA, a b2b technology service provider that provides custom solutions for HealthCare, Insurance Sector in the US. It offers advanced tech solutions with the help of automated technology, Strategy & Design. Avizva provides tech solutions for improved and better Digital User Experience, by solving their Data Integration platforms, offering Technology Innovative solutions, developing one-stop user experience portals from fragmented portals.

Avizva has a team of enthusiasts and experts bringing together creativity and technology to provide right consulting, thoughtful design and customised solutions. They are sticklers for engaging and sensible design.


Founded in 1993, Thoughtworks have grown from a small team in Chicago to a leading technology consultancy of more than 9,000 Thoughtworkers in 17 countries. Their cross-functional teams of strategists, developers, data engineers and designers bring over two decades of global experience to every partnership.

Thoughtworks invented the concept of distributed agile and they know how to harness the power of global teams to deliver software excellence at scale. Today, they help our clients create their own path to digital fluency and to build organizational resilience to navigate the future.

Rackspace Technology

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. And we’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experienced from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how you need it. 

Content Disclaimer

Related Articles