Sandesh Kaup, Country Manager, India and SAARC, Milestone Systems

Sandesh is an experienced executive and a leader with a demonstrated history of working in highly competitive markets in Enterprise software and networking Industry. Sandesh Kaup comes with over two decades of experience and significant exposure handling multiple global companies. Milestone has been a part of his DNA since 2011, running the local business until 2016 and largely responsible for the incredible growth the organisation experienced in that time. Sandesh Kaup re-joined Milestone in 2021 after a four-year stint in Allied Telesis – a network infrastructure/telecommunications company, involved with secure IP/Ethernet switching solutions.


By 2050, approximately 70% of the global population will be residing in cities. India is also witnessing rapid urbanization with cities contributing 63% to the GDP and accommodating 31% of the population (Census 2011). By 2030, these numbers are expected to go up to 75% and 40% respectively.

The innovative Smart Cities Mission initiative by the government of India is expected to be one of the drivers for urbanization and economic growth in the nation. By leveraging smart technologies and ensuring local development they will enable smart outcomes for citizens. 

This high-speed urbanization, however, comes with sizeable challenges on infrastructure and governance that have sweeping impacts on citizen mobility, safety, health, education, and other areas. 

In this endeavor to develop physical, social, institutional, and economic infrastructure that improves quality of life, besides attracting investment and people, technology can play a vital role. Cutting-edge IT in the form of video, IoT (Internet of Things) and analytics can help the state and central governments to achieve their goals to increase efficiencies. 

With 5G network promising extremely fast data transmission and allowing several more devices to connect at once, traditional video implementations (dependent on fiber connections and cable) that were costly and complex to manage at scale are rapidly giving way to wireless connectivity.

Wireless video solutions are becoming the preferred medium of choice for transmitting feeds for situational awareness, analysis, and improved decision making. The high-resolution 8K and 4K videos in a dense urban setting delivered with low-latency and in real-time can overcome several of the challenges associated with cities. 

Substantiating this trend, HTF Market Intelligence predicts the global video market to witness a CAGR of 15% and will touch $106 Bn by 2026. Meanwhile, Mordor Intelligence predicts the Indian video market to register an even higher CAGR of 22.35% from 2021 – 2026.

Video Propelling Economic Growth, Quality of Life

According to National Commission on Population (NCP) under the Ministry of Health and Family Welfare, the urban population of India will rise from 377 million in 2011 to 594 million in 2036, showcasing a whopping growth of 39%. As population increases in urban cities, several challenges arise. Here are some ways in which video technology can mitigate them.

Proactive Citizen Safety & Security

With the aim of enhancing security, the Indian Railways has installed internet protocol (IP) based video management systems (VMS) at its stations across the country. 

The video feed provides valuable information related to crowd behavior, people counting, crowd control, and abnormalities in standard patterns, all of which help in making quicker and better-informed decisions. Video, including thermal cameras, can also help in enforcing pandemic-related rules such as mask-wearing and social distancing, besides getting heat maps in real-time to identify those with a fever. An example of how Governments can stand to gain, is the Bulgarian Ministry of Interior (MoI) in Sofia, which leveraged video and an open VMS to harden public security and keep its citizens safe. 

To stay ahead of threats and reduce incident response time, the Ministry consolidated the existing video network through a VMS that integrated information from across the city into a unified system. The VMS solution enabled managing thousands of outdoor and indoor video feeds from various vendors. 

The results were reduced incident response times and faster post-event investigations. Enhanced situational awareness aided the security team in controlling situations in real time, preempting any suspicious behavior, and handling issues such as unattended luggage, people running, stolen vehicles etc.

Securing Businesses 

In a bustling metropolitan, it is crucial for an enterprise to ensure the staff and customers are safe and secure. The solution enabling this has to offer quick RoI, be future-proof, and allow employees to work efficiently.

The UK-based Coventry Building Society achieved all these by deploying a scalable and secure video technology solution.

The new VMS enabled the security team to monitor all branches remotely from a central location. In case of an emergency, an alarm-receiving center gets an alert and one can see the video of what is happening on-site. These high-definition video feeds help in identifying suspicious or aggressive behavior to mitigate risks to customers and employees.

Protecting Heritage

Pompeii, in Italy, ranks amongst the most important archaeological landmarks in the world. To prevent any damage to it from vandalism or energy and environmental impacts, the Ministry of Cultural Heritage, Activities and Tourism utilized a cutting-edge VMS.

The integrated technologies managed by the VMS enables real-time monitoring of all sensors deployed throughout the Pompeii Archaeological Park. In case of any event requiring immediate action, the solution generates immediate alerts. 

Easy and seamless integration of the park’s online ticketing system with the open VMS has paved the way for additional functionalities. For instance, thermal cameras were added to check for people with high skin temperatures, and IoT ‘smart bracelets’ were used to monitoring social distancing.

The Future of Smart, Secure Living

An integrated video technology solution can address myriad problems associated with the complexities of urban population. From managing and protecting citizens and property to reducing vandalism and reparation costs, a state-of-the-art open VMS platform can achieve it all. 

It can also speed up criminal investigations by making available high-quality and clear images, provide emergency weather alerts, optimize traffic and parking management, and keep citizens abreast of any immediate threats or concerns in the community.  

It is therefore critical that the state and central governments in India take a proactive approach to building scalable and resilient solutions with the right IP platform that can help optimize business processes for organizations of all shapes and sizes. 

To ensure prosperity and secure living, a multi-layered city security structure is the need of the hour for public safety and asset protection. Therefore, it is imperative that video technology solutions offer bespoke end-to-end integration with multiple vendors and automated analysis to monitor a wide range of needs. 

In this time when technology is redefining the way we live, work, and do business; it is fundamental that we take the necessary steps to create a system with the future in mind.

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