The “Next” New Normal – Industrializing Intelligent Automation

Punit Jain is an MBA from University of Warwickshire, UK. He has more than 20 years of experience in Accounting and Consulting companies. He has worked with leading Accounting firm in West Midlands, BDO International and GE Capital. He specialises in working with Small and Medium enterprises providing them niche consulting around Process Management, Finance Management, etc.   Earlier companies used to outsource business processes as a means of cost saving strategy and the technology used in doing that was to optimize processes which were limited mainly to basic task automation. But today, with the industrialization of technology, that approach is giving way to a smarter one in which companies can outsource to capitalize on more sophisticated provider offerings. These approaches include customized industry solutions and advances in digital technology, such as AI, analytics, and machine learning. The recent developments in robotics, artificial intelligence, and machine learning have put all industries on the cusp of a new automation age. With the results that outsourcing was bringing in, it was time for the outsourcing sector to also focus on evolving from traditional right-shoring and basic automation to fully digitized operations. These updates are creating an opportunity for both service buyers and … Continue reading The “Next” New Normal – Industrializing Intelligent Automation