Jagat Pal Singh, COO, Cybage

Jagat Pal Singh is the Chief Operating Officer (COO) at Cybage Software, a global software product engineering services organization, headquartered in Pune, Maharashtra., India. In his current role, Jagat leads the global business operations ensuring delivery excellence. He manages the key functions of global delivery and business enablement and is responsible for all the shared services as well as architecture and design services at Cybage. He is a seasoned technocrat and plays a vital role in converting technical expertise into business objectives.


Businesses are currently navigating through a hard wave of transformation. In today’s world, sustaining and surviving in a hyper-digital environment are not the only challenges. Business leaders have realized that they constantly need to innovate and reinvent at speed. The constant urge to upgrade, upscale, and accelerate innovation is not just a trend of the moment. It is here to stay, which may have a risk of fatigue. 

To stride, through a volatile ecosystem, the businesses are heading towards a platform economy. It demands to define differentiating business models that are continuous in nature. 

There is a total mismatch between the demand and supply chain. Businesses must match the pace at which market and customer expectations are changing need. The only way to do that is by being agile to meet the demands and retain their position in the competition zone. 

COVID-19 is the catalyst of the accelerated pace. The pandemic changed the dimensions of businesses and forced them to pivot. For the first time in several years, leaders were ready to take risks that they only assessed. With no playbook to refer to, every business in the world put their bet on digital transformation.  

In addition, accelerating Time to Market (T2M), Customer Experience (CX) and Brand Image also take a central stage in the overall process. Branding itself will change a lot, more than boxed brands, flexibility in the brand image may allow pivoting easier.  

The ‘What’ and ‘How’ of Business Alignment and Adoption

Today, organizations cannot afford to operate in silos. Their business and IT needs must be in sync. They are in need to adopt an iterative approach that seamlessly accommodates the constantly changing business demands. It is achievable only through the right processes and systems that are enabled with a proven technology stack and proactive and open mindset. 

Adaptive Tech strategy (ATS) is what the industry is heading towards. The core principles of Automation, Continuous Improvement, Experiment and Fail Fast are very critical for any organization. ATS brings tremendous value to the table. Along with empowering the growth engine, it also transforms the organization holistically. This approach makes it an adaptive enterprise. It can make Independent Software Vendors march towards the new age of product management.

Enabling ATS

ATS can be enabled through various practices and technology adoptions. However, the pillar of ATS is majorly based on core principles. These apply to businesses along with their development teams. Following are a few of the glimpses of such enablers.

  • DevOps: A pure combination of philosophy, practices, and tools unifies development and operations. Shorten development process provides continuous integration and delivery with high-end quality. 
  • Cloud empowers modern Adaptive enterprises. Its emphasis is to focus on business rather than IT infrastructure. It improves collaboration, T2M, process efficiency, mobility, flexibility, and scalability. Tremendous impact over cost parameter like reducing, operational cost, IT spending and maintenance cost.
  • Low code/No code Platform, accelerate App development and digital transformation, reduces IT backlog, quick roll out and especially reduces dependency on hard-to-hire skills.
  • Robotic Process Automation improves CX and eliminates repetitive tasks. It allows to focus more on the strategic direction of the organization and drive the theme of Citizen-IT.
  • Data Analytics, Insights for business to review and study patterns to define the business direction and accordingly align product and services. It provides direction and collaborates with IT to make business future-ready.

Quick adherence towards Regulations

As business boundaries are getting blur, security is always a topic of question as business morphs digitally. There is constant enforcement of various regulations imposed at the geographical level. Business needs to adhere quickly to be in the game.

We see ATS play a crucial role in this scenario because of its inbuilt capabilities. It makes the organization be at the right spot and be in business for long without breaching the framework of the regulations.

Ability to thrive in COVID pandemic 

Adaptive organizations were still able to survive in the existing market and create a new market. These firms were possessing capabilities to innovate, optimize and be resilient to survive in an uncertain situation.

They were at the right lane to pivot themselves at a much faster pace and deliver value to the customer, sense new opportunities and recreate new customer experiences to drive customer success.

Strategy of IT service providers

IT service providers like Cybage plays a crucial role for enterprises and product development companies to make them ’Adaptive Organization’.

The Cybage framework of change acts as a booster for organizations, instead of starting from scratch. 

The framework boasts a streamlined and well-crafted approach that enhances customer response to market, fulfils demands, and taps into high-end growth. With the right tactics to measure ROI and VOI, the framework works for any organization at any given journey point to become an ‘Adaptive Organization’.

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