With expertise in product management and operations in the telecom sector and experience of about 15 years, Vidhu Nautiyal is the Co-Founder & Chief Revenue Officer of CloudConnect Communications Private Limited (CCPL). Driving Revenue, service engineering, product management, and operations at CloudConnect, Vidhu has worked with some of the biggest brands in the telecom industry, including Blackberry. Vidhu has also worked as Vice President, Operations at Roam1 Mobile, where he is responsible for driving operations process along with planning and rolling out company customer support.
The transition to a hybrid working culture has presented several communication issues for employees who had previously relied on an on-premise office telephone line. From the case of the diverted phone to the difficulty of transferring calls from a landline to a mobile phone, traditional telephone lines inhibited productivity, limited collaboration, and cost a lot of money.
It’s crucial to understand whether cloud telephony solutions will interface with existing systems and workflows to provide smooth communication. It’s not just about providing a pleasant experience; it’s also about assisting people in doing their jobs more effectively. For instance, the company offers a feature that allows sales teams to integrate call records with the company CRM to manage customer satisfaction levels, improving staff efficiency and communications.
Certain firms may want to think about compliance that they can follow. For example, perhaps businesses need to gather credit card information and enjoy a function that masks card details as they are submitted to comply with payment card industry regulations.
While the world of business communications is rapidly changing, businesses can use this as an opportunity to boost productivity and cut expenses by switching to a more flexible cloud telephony service.
Cloud telephony is constantly expanding its capabilities, and businesses can take advantage of new features like conversational AI and AI-based analytics in minutes, with no R&D costs. More employees now work and communicate wherever they are, even if they are not physically there. Organizations and their employees can work well together, remotely, and effortlessly using cloud telephony solutions, whether they are working from home, on-site, or on the front line with clients.
Businesses benefit greatly from cloud telephony because the technology develops with them. A cloud telephony infrastructure may expand rapidly as a company’s workforce grows. If a company’s communication needs to be reduced, its cloud telephony system can be scaled down. An enterprise’s cloud telephony system can be scaled up or down in minutes.
Between 2022 and 2028, the Global Cloud Telephony Service Market is expected to grow significantly during the forecast period. The highly competitive nature of the global cloud telephony service industry forces top organizations to use both organic and inorganic business growth strategies. Vendors take proactive steps to provide a varied service portfolio to meet customers’ continually changing wants because global marketplace competition is severe.
A firm can track and analyze the duration of calls, compute how many calls were missed, and measure the number of inbound and outbound calls in seconds using a cloud telephony system. All call-related information is available on a dashboard that is updated in real-time. As a result, managers may monitor staff productivity from anywhere.
Data privacy and cyber attacks
The increased demand for cloud telephony is due to the growing number of people who work from home. The need to exchange data and allow smooth communication online puts many firms in danger of various cyberattacks, and cloud computing solutions are one of the most targeted places online. Ensuring that IT departments and staff are informed on the best cloud privacy will provide critical protection for both office and remote workers.
Cloud telephony is essential today when data is one of an organization’s most precious assets. A cloud telephony system saves data in the cloud, safe from hackers. All data held on a cloud telephony infrastructure would be unaffected by a natural disaster. Data stored on local servers can be accidentally lost, whereas data stored in the cloud is never lost.
When systems fail, and employees cannot access workplaces due to malfunctioning access control key cards, it can be frustrating and a symptom of more significant security system weaknesses. As a result, we may conclude that security technology is as good as dependable and functional.
Such incidents highlight the need for secure cloud-based technologies and the need for security staff to be able to receive alerts and respond to threats remotely.
Cybersecurity should be a significant priority for any on-premise or cloud-based platform. The remote functionalities of your security system should only be accessible to authorized users as a best practice, as they could undermine the security of your building if they fall into the wrong hands.
To Sum it Up
Ensuring that concerns do not accompany the benefits of mobile security technology, it is critical to invest in cybersecurity software that will keep your building’s security functions private and accessible only to those with the appropriate clearance. Multi-factor authentication, strong passwords, end-to-end encryption, and automatic cloud-based software upgrades are also helpful in protecting your systems against known vulnerabilities.